| Quotation | Confirmed after we review a sample file, spreadsheet or audio clip, before we start. |
| Packages | Package prices are "from" prices for the scope listed. Anything beyond that scope (more records, more pages, messy files) is quoted before work starts. |
| What can raise a price | Poor-quality scans, handwriting, background noise, multiple speakers, complex formulas or several quality-control passes. Sensitive personal data (such as IDs, medical or financial records) adds 25%, for human-only processing and extra checks; package prices that involve financial or personal records already include this handling. |
| Minimum order | KSh 1,000 for Document Services; KSh 2,000 for Data Services. |
| Deposit and payment | 50% to start; orders under KSh 2,000 are paid in full upfront. M-Pesa or bank transfer, with a receipt. |
| Websites and business setup | Quoted on their own pages (Websites, Business Setup). The minimum orders, revisions and turnaround above are for data and document work. Domain, hosting and government charges are never included unless your quote itemizes them. |
| Revisions | Transcription includes two rounds of revisions. For other work, one round within 48 hours of delivery is included and your quote states anything more. Further changes are KSh 800–1,300 per hour. New content is a new quotation. |
| Working days and turnaround | Monday to Friday, 9am–5pm EAT, excluding public holidays. Turnaround counts working days only. Data: 24–72 hours. Transcription: up to 30 minutes of audio 24 hours, up to 90 minutes 48 hours, longer quoted. Translation and editing: up to 2,000 words 24–48 hours, up to 10,000 words 3–5 days. Typesetting: 24 hours to 5 days by size. Minutes: 48 hours; Board/AGM 3 working days. |
| Rush, Saturday and public holiday delivery | Rush: +50% for 24 hours, +25% for 48 hours. Saturday or public holiday delivery, by arrangement: +25%. Sunday is closed. A deadline that falls on a Sunday or public holiday moves to the next working day, unless you book delivery by arrangement. |
| Files and confidentiality | Your files are used only for your project and returned or deleted as agreed. A confidentiality or data processing agreement can be signed before you send anything. |
| Founding-client offer | First 10 clients: 10% off a first order, up to KSh 2,000 off. One use per client; not combined with package or retainer discounts. Quote code DATAEAZE10. It ends on the date shown in the banner or when 10 clients have used it, whichever comes first. |
| Tax | All prices are in Kenyan shillings. No VAT is charged at present. |